MXcare is the dedicated service excellence platform from Matrix Labs, designed to deliver comprehensive technical and application support for In-Vitro Diagnostic (IVD) analyzers, laboratory automation systems, and middleware-integrated workflows.
Our objective is to ensure maximum instrument uptime, analytical reliability, and uninterrupted laboratory operations, enabling consistent, high-quality patient results.
MXcare provides complete lifecycle services across every stage of your IVD system's operation, including:
The integrated QR-code ticketing platform and centralized CRM enable streamlined call logging, intelligent prioritization, automated dispatching, and real-time service visibility for laboratory management teams.
MXcare's field service engineers (FSEs) and application specialists are trained across a wide spectrum of IVD domains:
With proactive maintenance strategies, advanced troubleshooting tools, and a strong focus on quality and compliance, MXcare ensures your laboratory instruments operate at their highest capability.
Our commitment is to protect your IVD investment, strengthen your quality management system, and deliver responsive support that truly goes Beyond Measure.
Electrical, AC, grounding, space, LIS readiness and workflow assessment.
Instrument installation, verification protocols and compliance documentation.
Application training, workflow guidance, report configuration and SOP handover.
Scheduled PM with detailed reports, calibration and performance checks.
Fast engineer dispatch and real-time remote troubleshooting.
Our MXcare team is available 24/7 for technical, application and maintenance support.
Contact SupportMatrix Labs is one of India’s leading In-Vitro Diagnostic (IVD) organizations, committed to transforming healthcare through innovation, automation, and dependable diagnostic solutions.
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